Acceptance of Flooring

NWFA Installation Guidelines

EASY CARE STEPS FOR CLEANING HARDWOOD FLOORS

DO:

  • Wipe up spills immediately.
  • Vacuum, sweep or dust mop your hardwood floor once a week, or more, if needed. The vacuum head must be brush or felt, and a wand attachment is preferable.
  • Use interior and exterior doormats at entrances to collect dirt and moisture and prevent it from being tracked onto the floor.
  • Area rugs are recommended in front of kitchen sinks, at all pivot points and within high-traffic areas. The rugs must be made of a breathable material to prevent moisture entrapment.
  • Place runners and area rugs (with slip-resistant backings) along high-traffic areas.
  • Keep animal nails trimmed to prevent finish scratches.
  • To prevent surface damage avoid rolling heavy appliances and furniture on the floor. Use plywood hardboard or appliance lifts, if necessary.
  • Replace hard, narrow furniture rollers with wide rubber rollers.
  • Keep the relative humidity in your home between 35% and 55%.
  • Try to protect your floor from direct sunlight.

DON’T:

  • Use any of the following products (or products similar in nature) on your floor: ammonia based cleaners, acrylic finishes, wax based products, detergents, bleach, polishes and oil soaps, abrasive cleaning soaps or acidic materials such as vinegar.
  • Allow water to stand on your floor for any length of time – wipe up immediately.
  • Walk across your floor in poorly maintained shoes with heel taps, spike heels or with any sharp object protruding from your shoe.
  • Allow furniture to rest on the floor on small metal tips or hard domes.
  • Use rubber, foam back or plastic mats as they may trap moisture and possibly discolor your floor.

TWF Spot Repair and Maintenance:

Procedure for spot repair: If an individual board is damaged, simply scuff lightly with 220 grit, 3m pad and apply water based finish supplied by Tennessee Wood Flooring. Allow 10 minutes to dry, 4 hours for regular traffic.

Refresh procedure: (Only if necessary) Wipe 220 grit, 3m pad over affected area, clean thoroughly, apply “refresher finish” supplied by Tennessee Wood Flooring with a t-bar applicator.

*Under normal commercial circumstances, this process should not be necessary more than every 5-6 years, if at all.

Keep in mind: The retailer will not have to move merchandise out of the store, as there is no odor to finish. The finish will be dry to the touch in about 10 minutes and ready for traffic in 4 hours. This process is easily done by a maintenance crew, but if using own company maintenance crew is not desired, we can recommend someone to do it for you.

*The life of the flooring will always be subject to the condition it is under. That being said, this process will allow your flooring to look “new” indefinitely.

ACCEPTANCE OF FLOORING 

As wood is a natural product, there will be variations in grain, color and texture. These variations are not to be considered flaws, but a natural characteristic of wood. Inherent in a natural product, there may be imperfections that occur in nature or reveal themselves during the manufacturing process. The accepted standard in the industry allows a defect tolerance and grading variance not to exceed 5%, which may be of manufacturing or natural type. 

Prior to installation, all floor boards should be inspected. Regardless if it is a natural or manufacturing defect, boards that have an unacceptable grade, color, finish, texture or grain pattern should not be installed and should immediately be reported to the seller. The acceptance of the flooring remains the sole and joint responsibility of the installer and end-user. Once the flooring is installed, it has been deemed acceptable by the installer and end-user. 

To achieve a uniform appearance across the entire floor, it is critical to blend several cartons of the flooring during installation. Additionally, extra flooring should be retained due to future repairs. It is the responsibility of the installer/end-user to determine if the jobsite subfloor and jobsite conditions are environmentally and structurally acceptable for wood flooring installation (see Minimum Jobsite Requirements). Tennessee Wood Flooring declines any responsibility for wood floor failure resulting from or connected with subfloor, subsurface, jobsite damage or deficiencies after hardwood flooring has been installed. In addition to the 5% manufacturing defect tolerance, the customer shall order 5%-7% in addition to the actual square footage needed as allowance for cut-off or waste. 

For patterned, ornamental or floors with a specific saw grade the cut-off or waste can be higher. Tennessee Wood Flooring’s liability shall be solely limited to the replacement of defective products i.e. materials only in excess of the 5% industry accepted norm, excluding trimming waste allowance. In any case, Tennessee Wood Flooring shall not be liable for installer’s lack of judgement, quality of installation, labor, installation costs or any other consequential losses. Installation guidelines are intended to offer general guidance as it relates to Tennessee Wood Flooring solid pre-finished or engineered flooring and are NOT a replacement for a professional, certified installer. 

Tennessee Wood Flooring wood floors MUST be installed according to the National Wood Flooring Association’s (NWFA) installation guidelines in order for Tennessee Wood Flooring’s warranty to be valid. The most current publication of the NWFA guidelines are available to all members and a list of local NWFA Certified Professional Installers can be located at www.nwfa.org.